A unified platform supporting digitalized, automated workflows
To address these challenges, the agency implemented F2 as its enterprise system for electronic case and document management (ESDH) across the organization at the turn of 2022–2023. Crucially, the project was treated as an organizational transformation, not just an IT implementation. With clear direction and strong leadership from the Disability Unit, two key processes were redesigned and digitalized. cBrain worked closely with the team to consolidate the three legacy systems into a single F2-based platform and applied automation to many steps in the new digital case process.
This shift allowed the Disability Unit to rethink how collaboration occurred across teams. Visual step diagrams clarified workflows and helped ensure every stakeholder understood their role. F2’s built-in automation features ensured that documents, applications, and responses were automatically journalized and linked to the appropriate case. This not only reduced administrative overhead but also gave both the secretariat and the caseworkers a complete, real-time view of case progress, bringing them closer together in their daily operations.
For application and appeal cases within the disability area, students have been given the opportunity to follow their own cases through the “View My Case” functionality. The standard component makes it easy for F2 to display the student's ongoing cases. Students can log in using MitID (a Danish national digital ID used for secure online identification).
This reduces calls, emails, and requests for access to documents received by the agency. Providing students with the ability to view their own cases was one of the recommendations from the task force established to examine the administration of the SU disability supplement.