HR case management at Liverpool City Council

Introduction

Liverpool City Council replaced fragmented HR systems with the F2 Platform, streamlining case management, improving efficiency, and enhancing compliance through automation and a unified digital solution

Case metrics

Key statistics

months to go live

6,000

employees

systems reduced to one, single system

The challenge

Liverpool City Council overhauls HR case management to improve oversight and efficiency

Liverpool City Council is responsible for managing a range of public services, including human resources for its 6,000 current and former employees. The HR department plays a crucial role in personnel administration, case management, and regulatory compliance, requiring a structured and efficient system to track communication, actions, and case resolutions.

Previously, the department relied on multiple disconnected tools for personnel administration, which led to inefficiencies and time-consuming manual work. Employees had to transfer data between platforms, making it difficult to locate updated records and track case progress. Staff had to manually update a shared spreadsheet, which was unreliable and inconsistent.

The absence of a unified case management system also made personnel data difficult to access. Searching for employee records across multiple systems caused delays and made retrieval cumbersome. To address these challenges, Liverpool City Council sought a fully integrated case management system to consolidate HR operations, streamline workflows, and improve oversight.

The solution

Streamlining HR case management with a unified digital platform

Liverpool City Council partnered with cBrain to implement the F2 Platform, replacing its fragmented HR system with a single, structured solution. Employees had been spending significant time copying data between platforms, so the new system was designed to provide a unified platform for HR case management.

The implementation of F2 lead to refinement of workflows and the integration of systems, which enabled automated email imports, single sign-on, seamless personnel data updates, and ensured proper archiving and easy searchability.

Within three months, the HR department was operational with the F2 Platform. Employees could now manage cases in one system instead of five, eliminating the need for manual data transfers. Automated case tracking replaced spreadsheet updates, and the built-in chat function enabled quick internal collaboration.

The result

Enhancing HR efficiency and compliance with F2

The implementation of the F2 Platform transformed Liverpool City Council’s HR case management, bringing greater efficiency, accuracy, and compliance to its operations. By replacing multiple systems with a single, integrated platform, the HR department reduced time spent on administrative tasks and improved workflow efficiency. Updating spreadsheets or copying data between systems is no longer necessary. Instead, case tracking is automated, providing up-to-date status of ongoing HR cases.

With all personnel records consolidated in a structured, searchable system, HR staff can quickly retrieve employee information, eliminating the delays caused by navigating multiple platforms. Instant access to case details, automated status tracking, and a built-in chat function enable staff to collaborate more efficiently, reducing reliance on external communication tools.

By moving from a fragmented, manual system to a fully integrated digital platform, Liverpool City Council has streamlined HR case management, improved access to personnel records, and created a more efficient, user-friendly system that supports both current operational needs and future scalability.

Ready to see how we can help you?

Please provide us with some information about yourself, and we will connect you with the most suitable expert. We offer a range of options, from a discussion on your digitalization challenges to a complimentary consultation reviewing your current processes.