International tax investigations (EOIR)

Introduction

Processing requests rapidly and securely for tax-related exchange of information

Case metrics

Key statistics

3,500+

bilateral agreements for tax information exchange have been signed globally under the OECD framework

100%

of case activity data stored centrally in a fully auditable system

months from project initiation to go-live

The challenge

Digitizing tax information exchange for efficiency, compliance, and improved case tracking

Based on an OECD framework agreement, the Ministry of Finance invested in a digital solution for the International Exchange of Information on Request (EOIR). A tax authority can request a particular piece of information to progress a tax investigation. This solution is developed and implemented by cBrain.

MoF has been handling all requests manually, received by e-mail or a physical letter. These manual requests have been processed through different channels: Outlook, shared drives, and Excel spreadsheets to manage to exchange information requests (EOIR) at the ministry. Another challenge was to keep track of related responses for each subject, as there may be multiple requests to local authorities. In 2016, a failed attempt to implement a SharePoint-based solution resulted in replacing the existing processes with a fully digital solutions.

The solution

Streamlining tax information exchange with F2 digital case management

cBrain's ready-to-run F2 solution provides a comprehensive digital platform for managing tax information exchange requests efficiently. It includes a case and document management system with integrated mail and chat communication, ensuring seamless collaboration. Advanced search lists and reporting tools enable full metadata and content searches, while case processing controls manage deadlines, requests, and reminders. The F2 template module automates document creation with data merging and advanced text phrases, while the process module ensures structured workflows with step control and checklists. Additionally, the F2 Dashboard and Business Intelligence (BI) module offer real-time progress reporting for management and relevant authorities.

The result

Enhanced efficiency and compliance in tax information exchange

The EOIR solution streamlines tax information exchange by consolidating tools into a single, auditable system, reducing complexity for caseworkers and improving workflow efficiency. It enables the import of old open cases via web forms and optimizes future case handling. Automation of simple tasks allows caseworkers to focus on request content rather than administrative burdens. The system also provides a clear management overview of case progress and status, ensuring transparency. By efficiently sharing tax-related information, the solution helps authorities comply with OECD regulations, ensuring citizens fulfill tax obligations in the correct jurisdiction.

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